Crescent Hotels & Resorts –
Meet Our Leadership Team

Michael is Founder, President & CEO of Crescent Hotels & Resorts, an award winning, nationally recognized operator specializing in full service upper upscale & luxury hotels, golf resorts, destination spas and distinguished restaurants. Crescent currently operates over 90 hotels & resorts and over 250 restaurants & bars in the U.S. and Canada. Crescent is one of the few elite management companies approved to operate full service luxury hotels & resorts under the Marriott, Hilton, and Hyatt affiliation of brands. Crescent also operates a collection of iconic & lifestyle independent hotels & resorts within the Latitudes, Lifestyles by Crescent Collection. Crescent's clients include premier hotel REITs, private equity firms and major developers.
 
Prior to founding Crescent, Michael served as Senior Vice President of Operations for Destination Hotels & Resorts who operated signature assets including Hotel del Coronado, Eden Roc Resort and Royal Palms Resort & Spa. Prior to Destination, Michael served as Chief Operating Officer for Sunstone Hotel & Resorts and Senior Vice President of Operations for Interstate Hotels and Resorts.
 
Earlier in his career, Michael served as an award winning General Manager for premier hotels with Hilton, Westin and Sheraton brand affiliations. Michael serves on numerous full service Owners Advisory Boards for Marriott and Hilton. the Board of Directors of the American Hotel Lodging Association, Juvenile Diabetes Research Foundation, numerous educational and philanthropic organizations and previously several publicly traded hotel companies.
 

As Partner & Executive Vice President, Tony is the driving force behind Crescent Hotels & Resort’s growth in Canada. In addition to venturing jointly with Crescent in Canada, Tony is President and CEO of Global Edge Investments (GEI), a hospitality and lifestyle-based investment company he founded in 1998. Global Edge has a range of investments in the hospitality industry, ranging from restaurants and hotels to online hospitality sites. His continued success in the hospitality business stems from a long-held passion for customer satisfaction and drive to provide the best service.

Tony has launched 45 restaurants throughout Canada and in 2003, opened the successful Hotel Le Germain Toronto, in which he partnered with Groupe Germain. Quebec City-based Boutique Hoteliers recently voted as one of the 50 best-managed Canadian companies for the seventh year in a row. GEI in partnership with Freed Developments opened the phenomenally successful Thompson Toronto Hotel. Global Edge has also taken an active role in the launch of Wahanda.com, a spa & wellness resource guide, booking engine and online community based in London, England. Tony attended the College of William & Mary in Williamsburg, Virginia, and is the 2012 recipient of the Ontario Hostelry Institute Gold Award for Hotelier of the Year.

Dawn Gallagher is an accomplished Sales and Marketing Executive with extensive experience in multiple markets, as well as in both branded and independent hotels. As Chief Sales & Marketing Officer, Dawn oversees all Crescent Sales, Marketing, Public Relations, Revenue and Digital Strategies. Prior to joining Crescent Hotels and Resorts, Dawn served as the Senior Vice President of Sales & Marketing at Interstate Hotels where she was responsible for all Sales, Marketing and Revenue for all independent hotels in NYC, Interstate owned assets, as well as other priority projects. Dawn is a key asset to Crescent Hotels and Resorts as she provides knowledge of successful hotel openings, brand transitions and the ability to drive market share.

Mr. Rob Smith has over 25 years of experience in the hotel business working for two of the largest independent management companies, Interstate Hotels and Resorts and Carnival Hotels and Resorts before joining Team Crescent in 2015.

As Chief Financial Officer, Mr. Smith has oversight of all corporate and property financial operations.

Mr. Smith has extensive on-property experience, as he has held the position of Director of Finance at 8 different properties over his career.

Prior to joining Crescent Hotels and Resorts, Mr. Smith held several different financial positions with Interstate Hotels and Resorts, ultimately being promoted to Executive Vice President of Global Finance with oversight of more than 400 hotels worldwide, as well as numerous corporate and international entities.

Smith has a Finance degree from Florida State University.

Mike Metcalf possesses over 25 years of hotel investment, underwriting, asset management and operations experience ranging from resort, luxury, upper upscale, convention, golf and condominium hotels. As Chief Operating Officer of Crescent Hotels & Resorts, he is engaged with Crescent’s capital partner relations, hotel investment strategy, asset management oversight and securing management contracts. Mike has been instrumental in Crescent’s success for many years, having served previously as Executive Vice President, Executive Vice President of Operations, Senior Vice President of Operations, Vice President of Operations, and Vice President of Business Development for Crescent Hotels & Resorts.

Mike began his career with ITT Sheraton in various operational positions including General Manager at numerous ITT Sheraton managed hotels. Mike served as General Manager at the prestigious PGA National Resort & Spa in Palm Beach, Sheraton LAX, and was General Manager in Orlando at both Hotel Royal Plaza and Delta Orlando Resort. Mike also served as Vice President for NR Advisors, an independent consulting firm providing asset management and interim General Manager services. Prior to Crescent, Mike served as Vice President of Operations for Providence Hospitality Partners.

As General Counsel for Crescent Hotels & Resorts, Caroline is responsible for supporting Crescent's corporate strategy related to all legal concerns, contracts, risk management, business development due diligence, investments and dispositions. Caroline also supports the Crescent hotel portfolio and clients in matters relating to general legal issues, licenses, permits, franchise agreements, human resources laws and property-specific vendor contracts.

Before joining Crescent, Caroline worked with various law firms in Virginia and Wisconsin, and most recently held a judicial clerkship position at the District I, Milwaukee Court of Appeals. Caroline received her Bachelors of Business Administration in International Business from James Madison University in Harrisonburg, VA., and received her Juris Doctorate from Marquette University Law School in Milwaukee, WI. Caroline is also involved in pro bono work, and while in Milwaukee was involved in the Pro Bono Family Law Clinic.

As Chairman of Crescent Hotels & Resorts, Mr. Roskind serves on the Board of Directors and Investment Committee for Crescent Hotels & Resorts and is engaged in Crescent’s Acquisition/ Investment Strategy, Fund Management and Investor Relations. He is also Chairman of the Lexington Realty Trust, a real estate investment trust (REIT), and acts as Managing Director of The LCP Group, L.P., a private real estate advisory firm which is a partner and investor in Crescent Hotels & Resorts operating company and assets. The LCP Group, with partners, has owned hotel properties such as the Canyon Ranch in Lenox, MA, the King Edward in Toronto, and Hyatt Regency Hotels in Phoenix, Savannah and Washington, DC. The LCP Group continues as the co-general partner of the partnership which owns the Lowes Ventana Canyon Resort in Tucson.

Mr. Roskind received his B.S. from the University of Pennsylvania and is a Harlan Fiske Stone Graduate of the Columbia Law School. He is also the founder of the Babies Heart Fund, which supports the pediatric cardiology unit at New York Presbyterian Hospital.

Robert brings to team Crescent more than 25 years of invaluable operational leadership experience, Robert joins us from Sage Hospitality where he served as Executive Vice President of Operations with total oversight of Sage’s full service portfolio. Robert has demonstrated a career record of consistently leading top-brand hotels to exceptional performance through focus on quality and top-line revenue to drive profitability, market penetration, brand development, and associate and guest satisfaction. Robert has a history of providing effective and strategic leadership, promoting team development and has the capacity to build and create a competitive advantage resulting in superior quality, value and service.

Clarence holds over 25 years of accounting and financial management experience. Clarence most recently was a Corporate Regional Controller, after holding a Regional Controller/Director of Finance position at the Georgian Terrace Hotel. Clarence has also held Corporate Controller/Hotel Accounting positions at: Miles Properties, Noble Investment Group, Marriott International. In Clarence’s new role, he will dedicate his full time attention to leading hotel accounting and implementing process improvements. Clarence holds a B.A. in Accounting from Georgia State University, and was also in the U.S. Navy.

Laura Warner is Senior Vice President of Human Resources at Crescent Hotels & Resorts in Fairfax, Virginia. With over 15 years of diverse management experience in the hospitality industry, Laura is directly responsible for all aspects of the Human Resource discipline within the Crescent portfolio. Highly skilled and proficient in all facets of Human Resources, Laura is a dynamic leader dedicated to developing positive associate relations and exceeding organizational goals.

Laura's involvement in the industry began with front office, food and beverage, and various different operational roles at Marriott International before establishing her career in Human Resources with Starwood Hotels.

Erica Lipscomb is an experienced Hospitality Executive with over 25 years of sales, revenue, and operations experience in multiple markets. As a Vice President of Sales & Marketing for Crescent Hotels & Resorts, Erica ensures Sales, Marketing, Public Relations, Revenue and Digital Strategies are implemented at the property level to maximize revenue.  She focuses on providing solutions to critical issues and opportunities.
 
Erica began her career with Marriott International in various operational, revenue, and sales positions including Area Sales Leader for DC.  She also has boutique hotel experience as the Area Director of Sales & Marketing for several DC and VA  Kimpton hotels.  With her diverse discipline background, Erica  has the leadership and functional expertise to ensure business goals are met.

Amanda is a results-oriented leader with over 25 years in the hospitality industry. She has a proven ability to build strong teams, create exceptional guest experience, build loyalty and grow revenue through innovative strategies. Prior to joining Crescent, Amanda held the role of Vice President of Operations with Sage Hospitality where she developed creative and focused goals to motivate the field team while engaging them in continuous improvement in all aspects of the business plan. Amanda had direct engagement in property operations, hands-on follow through and the development and implementation of detailed policies and procedures. 

John joins Crescent from the Information Technology market having filled multiple rolls including Business Unit CFO and Vice President of Operations and Supply Chain Management. As Senior VP of Finance, John overseas Corporate Accounting (Payroll and Business Intelligence), Risk Management, Project Accounting, Project Purchasing, Corporate Purchasing and Information Technology. He brings over 24 years of experience from multiple markets and across multiple disciplines including finance, accounting, technology, project management, manufacturing, and leadership management. John holds an undergraduate degree from the University of Nebraska, and post graduate degrees from the University of Colorado, Lead school of business (MBA and Accounting). Additionally he is a retired U.S. Naval Commander with service in several different combat environments.

Nancy is an accomplished Marketing executive with 15+ years of hospitality related experience. She is an expert in being able to critically evaluate and respond to evolving environments and is a demonstrated leader with the proven ability to lead her team to increased success. For 8 years she worked with Pyramid Hotel Group as the Corporate Director of Ecommerce where she was directly responsible for developing and executing digital marketing strategies for over 100 hotels. During her long tenure there she was able to successfully implement digital initiatives as well as partner with the brands to help drive direct bookings. Prior to her time at Pyramid, she has also held prominent roles at Expedia and Starwood Hotels and Resorts.

Michael brings a wealth of industry experience with over 30 years in Food & Beverage. He brings to Crescent a strong background in culinary operations in both the hospitality and restaurant industries. Prior to joining Crescent, Michael held the role of Vice President of Culinary Operations with Sage Restaurant Group where he was an intricate part in the creation of opening 13 award winning restaurants and hotels. Michael has direct involvement in property operations, as well as the development and implementation of detailed policies and procedures.
 
In his role as SVP of Food & Beverage, Michael will lead Crescent’s Food & Beverage team within the operations department.

Michael Broadhurst has nearly twenty years of experience leading the growth of profitability for hotels on the property, cluster and regional levels. He has held executive operations positions for third party hotel management companies under the following flags: Westin, Sheraton, Hyatt, Marriott as well as award winning independent hotels. Broadhurst has extensive food and beverage experience with independent and branded restaurant companies. Additionally, he brings a great level of experience managing complex renovation projects, new hotel openings and development.

Broadhurst exemplifies an exceptional ability in repositioning assets, while developing short and long-term growth strategies to expand financial positions and strengthen owner relations. He is strongly focused on solutions that exceed strategic objectives all while driving brand performance, increasing associate moral and satisfaction.

Jeanette brings over 25 years of experience in hotel revenue strategy, sales and catering to Crescent Hotel & Resorts and is responsible for guiding hotel revenue management strategies to maximize RevPAR and train property level sales and revenue managers in her portfolio of Crescent hotels.

Jeanette’s hospitality career began with Swisshotel working in all operating departments and learning the hospitality business from the ground up as a co-op student. Jeanette followed up this learning experience with formal training from Constellation College of Hospitality in Toronto, Ontario. This lead to a full time position with Sheraton in catering sales. Progressive promotions mastering the sales and revenue strategy discipline Jeanette lead several teams in Revenue Strategy and Sales with Westin. This successful role lead her to the Corporate Director of Revenue Strategy role with Crescent Hotels & Resorts covering our Canadian Portfolio. Now Jeanette leads our Canadian portfolio sales & revenue leaders as Vice President of Sales & Revenue Strategy.

Michael has over 25 years of senior technology leadership experience within the hospitality industry. Before joining Crescent, Michael was the Vice President of Technology for Giordano’s in Chicago, after holding the Chief Technology Officer position at Highgate Hotels.  Prior to that, Michael was the Chief Technology Officer at Joie de Vivre Hotels in San Francisco.  Michael has also held the IT Director position at Sage Hospitality. 
 
In Michael’s role with Crescent, he heads up all Technology Operations for both corporate and hotels, as well as Cyber Security, Privacy and Compliance.  Additionally, Michael is responsible for continuous improvement of the technology platforms used a Crescent.  Michael studied at Metropolitan State University in Denver, Colorado. 

Kelli has held the Vice President of Sales and Marketing position with Crescent since 2014.  She has more than 25 years of executive management experience in resorts, urban and suburban properties with world-class brands such as Starwood, Marriott, Hilton, IHG, and Wyndham supporting several large Crescent convention properties.  Kelli specializes in coaching and leading high performing teams to achieve top line results through direct sales and marketing initiatives.

Earlier roles within Crescent included oversight of multiple properties in Florida and other southeastern locations as an Area Director of Sales and Marketing. Prior to joining Crescent, over the span of about 12 years Kelli held various sales leadership positions with Starwood Hotels. Additionally, she headed up sales system integration for Wyndham Hotels and Resorts early on in her career.  Kelli holds a Bachelor’s Degree in Business and Organizational Communications from the University of Akron. 

Maureen O’Brien is a hospitality professional with more than 20 years of Sales and Marketing experience and over 25 years in the hospitality industry. Her specialty is on branded and independent, Lifestyle Hotels & Resorts with experience that spans over the course of her twenty-five-year career.

As the Sr. Vice President of Sales & Marketing for the Lifestyle Division, Maureen’s focus is on driving optimal sales results, innovative marketing strategies and a collaborative approach in working with and developing individuals and teams to reach their professional and personal goals.   

Over the course of Maureen’s career, she has successfully repositioned underperforming hotels, opened new hotels, successfully transitioned brand transitions and overseen hotels in the United States, South America and the Caribbean.  S lead teams in recreating lifestyle brands, created new Lifestyle transitions hotels, opened new hotels, completed brand transitions, repositioned distressed assets and has overseen hotels and resorts throughout the United States, Caribbean and European markets as well as development projects worldwide.  

Prior to joining Crescent Hotels & Resorts, Maureen held Senior Vice President, Vice President, Regional and Director of Sales & Marketing for a variety of brands and hotel companies. Maureen holds a bachelor’s degree in hospitality management with a minor in Economics from Southern New Hampshire University.  Maureen completed a Global Leadership Certification from the Warton School of Business.

  Pamela Mathiowetz has worked within the hospitality industry over the last 27 years, where she began in hotel operations, spanning front office, finance, Revenue Management and Executive Hotel Leadership. Her experience also includes the analytic eye required for Feasibility and Investment Analysis, including tenures with both HVS International, and Hilton Corporate. 
 
Pamela also spent more than 10 years in hotel asset management, where she worked to drive value-add initiatives, renovation and branding projects, asset positioning, and return
overall profitability.
 
 
Pamela draws upon her experience to maintain a wide-lens focus to best represent both hotel management and owner perspectives and goals. She brings a comprehensive perspective that well-supports the needs of hotel operations, returning value for hotel assets and the team members she supports.

Craig has over 18 years of experience in hotels Operations, Reservations Sales and Revenue Management, Craig is responsible for leading an energized revenue management organization dedicated to achieving top & bottom line revenue and gaining market share by implementing strategic initiatives focused on delivering results and developing best in class revenue management talent for his portfolio of properties. Craig’s hospitality career began with Intercontinental Hotels group in Kingston Jamaica working in all operating departments and learning the hospitality business from the ground up with progressive promotions enabling him to master the revenue management discipline.

Craig joined Crescent Hotels and Resorts in 2009, Prior to being promoted to Vice President of Revenue Strategy, Craig held roles such as Corporate Director, Regional Director and Area Director of Revenue management. In his role as Vice President of Revenue Strategy Craig has direct oversight for 15+ hotels with in the portfolio and leads a team of above Property Corporate and Area Directors of revenue and on property Directors of revenue.

Prior to joining Crescent Craig held roles as Director of Revenue Management for the Willard Intercontinental in Washington DC, Intercontinental Harbor Court Baltimore, Intercontinental Cleveland Hotels and the Liaison Capitol Hill Washington DC, an Affinia property. Craig attended Wolmers Boys School in Kingston Jamaica and studied Business management.

Craig’s enjoys spending family time and watching soccer and basketball on his off days.

Kristi has over 20 years of progressive experience in Human Resources, most of which has been in the hospitality industry, where she started her career as a Human Resources Director with the Starwood Hotel Brand. Kristi partners with Legal, Compliance, and Risk Management to formulate, recommend and facilitate both proactive and reactive solutions for associate issues, as well as works with leadership in the development and management of policies and services to maximize associate satisfaction. Kristi is a well-rounded Human Resource representative who is an advocate for associates and supports Crescent Hotels & Resorts continuing goal to remain an employer of choice.

Joanne is a creative and innovative restaurant & bar expert, business executive and leader experienced in running multiple high-volume, multi-concept restaurants and achieving top performing results. Joanne comes to us from a diverse background in the restaurant industry, where for the last ten years she has successfully run her own restaurant group in the DC and Maryland areas. She is an expert in developing new concepts and providing unique customer experiences. Prior to that she spent her career in corporate finance, with prominent roles at Pricewaterhouse Coopers and The Corporate Finance Group. Her unique experiences will help her to work with the Crescent outlets to achieve even greater results and will be a great addition to our culinary team. 

As Vice President of Project Management & Engineering for Crescent, Chris oversees a PM team who handles cyclical renovations and change of ownership PIP’s.  Chris also oversees a Capital Engineering team, who are deployed to Crescent hotels to assist with major capital projects and preventative maintenance programs.  Lastly, Chris also works directly with Crescent’s Procurement & Purchasing teams responsible not only for procurement at all Crescent hotels, but also procurement for all renovations handled in-house.
 
Prior to Crescent, Chris was VP of Project Management at Solid Rock Asset Management, where he oversaw all change of ownership PIP’s.  Prior to Solid Rock, Chris started his tenure with Pillar Hotels & Resorts, an affiliate of Goldman Sachs, as a Project Manager running renovation projects. Chris worked his way up to Senior Project Manager and finally VP of Project Management, where he oversaw a PM team who ran all cyclical renovations for Pillar’s 3 portfolios of hotels.  He also oversaw a team handling all refinance requirements for portfolios going through restructure, ranging from 130-150 assets each.  Prior to Pillar, Chris was Construction Manager for Woodbine Development Corporation where he ran all major capital and renovation projects for Woodbine’s TX-based assets including: Hyatt Hill Country Resort & Spa, Hyatt DFW Airport, and Lost Pines Resort & Spa. Chris has a B.A. from Stephen F. Austin State University. 

Suzie Balling is a hospitality professional with nearly 10 years of revenue management experience at property-level and area roles, her skills are highlighted in revenue optimization, distribution strategy, forecasting/budgeting, digital marketing, and multi-brand expertise.  With a strong emphasis on revenue generation and market intelligence, Suzanne assists with overall strategy for a portfolio of hotels with annual room revenues exceeding $90 million.

Suzie is a Hilton systems expert, currently holding certifications for all property and revenue management systems, with Administrator level on most.  Previous experience at two full-service hotels located less than one mile from the Ohio State University, provides her additional insight into the balance of business mix needed for such locations.  She has also been involved with the opening of a full-service Hilton product and multiple property transitions, which further serve as an asset for strategies during shifting demand periods. 

Suzie holds a Bachelor of Science degree in Hospitality Management from the Ohio State University.

As Vice President of Business Development,  Jane’s primary role is to deliver on Crescent’s strategic growth plans by sourcing, evaluating and securing management conversion, new construction and portfolio opportunities. She works closely with Crescent’s owners and clients as well as senior management and discipline leaders to ensure strategic objectives are achieved.
 
Prior to joining Crescent Hotels & Resorts, Jane most recently held senior roles in feasibility and asset management for the KOR Group/Proper Hospitality and Interstate Hotels. Jane also has a background in appraising hospitality assets for Cushman & Wakefield and underwriting brand management contracts for Hilton Worldwide. Jane holds a Bachelor of Science in Hotel Administration at Cornell University and a Master of Business Administration from Columbia Business School.

Treana joins Crescent from the Information Technology and Telecommunications market. As Vice President of Portfolio Technology, Treana oversees property technology systems, applications, and manages the portfolio’s 3^rd party technology vendors. She brings over 10 years of experience from multiple industries and multiple disciplines including technology, telecommunications, project management, program management, and leadership management. Treana holds a B.A. degree in Software & Information Systems from University of North Carolina Charlotte, and a Master of Science degree in Information Technology from North Carolina A&T State University. 

Martin is a results-driven and highly personable hospitality leader with over 20+ years of experience in the hospitality industry.  Martin comes to us after a very successful career with Pyramid and Evolution Hospitality, where he held several different leadership roles. Martin has a proven ability to increase revenue and profitability and has a strong focus in exceeding service goals and developing his staff. Additionally, he has experience running several upscale hotels and resorts on the West Coast and has a background in Food & Beverage. 

Lorraine brings Crescent Hotels & Resorts more than 20 years of experience in Spa and Resort operations, having overseen a $42 million portfolio of 8 hotels and 6 spas with flow-through averaging 55-60%. She has created and implemented operating procedures including conceptual build and design, strategic marketing plans, financial performance, training, procurement and new business development, resulting in a collective 34.9% profit.

In addition to establishing key alliances with vendors, her guidance includes in-depth overviews of interior design, build requirements, equipment specifications, marketing development, training and financial models, and tools to forecast accurate revenues and costs for profitability.

Lorraine served as Area Director of Golden Door Resort Spas, for which she opened the Boulders Resort spa that Travel + Leisure ranked #7 in North America during its first year. Annual revenues exceeded $6 million with a profit margin of 32.5%. She began her hospitality management career at The Arizona Biltmore, whereas Spa Director she increased annual revenues to $5.2 million and increased profit margin to 37.2% while achieving the ranking of Arizona's #1 spa.

A University of Massachusetts/Amherst graduate with a degree in Hotel, Restaurant and Travel Administration, Lorraine has served as a member of the ASU Spa Advisory Board since 2002, assisted the ISPA Educations Task Force, and volunteers for PBS Arizona.

Ignacio “Iggy” Hernandez brings over 20 years of hospitality sales, operations, and marketing experience to his role as Vice President of Sales and Marketing.  Iggy adopts a hands-on approach to leadership.  This allows him to help directly shape the sales and marketing strategy at his hotels resulting in the acceleration of performance throughout his portfolio of predominantly select service Marriott, Hilton, and Hyatt hotels across the country.  He was recognized by Crescent in 2019 for his portfolio’s achievement of the Highest Sales Team Productivity.
 
Iggy joined Crescent in 2009 at the Sheraton Tampa Riverwalk Hotel.  He initially served as a corporate group seller for this property and was subsequently promoted to Associate Director of Sales and Director of Sales.  Iggy was promoted to his current role in November 2015.  Prior to joining Crescent, Iggy worked as an on property seller with a focus on business transient and corporate group sales for both managed and franchised hotels flagged under Starwood Hotels and Resorts brands in his home city of Tampa, FL.  
 
Iggy attended the University of Tampa and studied Communication and Music.   

An innovative and accomplished sales professional, Maureen has extensive experience leading teams through market share growth, increased profitability and business expansion.  In her role as Vice President of Global Sales, Maureen is responsible for leading the Crescent Global Sales team – and is also charged with cultivating relationships with strategic accounts – with the goal of driving increased business volumes to the Crescent portfolio of hotels.   
 
Prior to joining Crescent Hotels & Resorts, Maureen was with Hilton Worldwide – serving in a variety of sales leadership positions during her 20 year tenure.  Preceding her time with Hilton, Maureen successfully increased sales revenues for both InterContinental Hotels Group and Nikko Hotels International.  Her hospitality sales career has truly been global – having held internationally-based hotel sales positions in both the UK and Canada.
 
Maureen is a four-time winner of Hilton’s prestigious “Circle of Excellence” designation – awarded for outstanding revenue achievement.  She has been recognized as “Value Selling Coach of the Year” and has won Hilton’s “Innovation Award” – for developing a new sales program which generated over $700 million dollars in new account revenue.

With over 20 years of experience in hotels sales, operations and marketing, Jeanne oversees incoming and outgoing hotels as well as new builds.  Jeanne is responsible for onboarding, culture building, and implementing strategies identified through our business development department.

Jeanne’s hospitality career began with Four Seasons Hotels in food and beverage management, followed by 12 years with Guest Quarters, Doubletree Hotels and Hilton Corporation as Director of Sales and Marketing. She developed and served as president of Hospitality SOS, Inc., and for six years served as Director of Sales for TravelCLICK, growing her regional territory portfolio from 20 to over 200 hotels with over $1.1M in revenue. Her educational background includes a B.S. degree from the Hilton College at the University of Houston and a MMA in Tourism Planning from California University of Pennsylvania. She has also completed the S.H. Darrow Leadership program, the Professional Convention Management (PCMA) certification course and is a certified instructor in the Professional Selling Skills Program (PSS). Jeanne is a member of the ABA, NTA and SYTA, and has served on the Board of Directors of Radnor’s A Better Chance (ABC), the Board of Directors of the Radnor Educational Foundation (REF), as the Radnor PTO President and as a member of the Pennsylvania Tourism and Lodging Association.

As Vice President of Business Development & Client Relations, Lily is responsible for identifying management opportunities and leading Crescent’s RFP efforts for major clients and institutional developers. Lily is also responsible for managing Crescent’s relationships with existing and prospect clients, all major brands, advisors, and brokers. Lily’s experience and expertise support Crescent’s efforts through developing new strategic relationships and maintaining existing relationships with key individuals within the industry.
 
Lily has been with Crescent since 2011 and holds a B.S. in Business Administration/Finance from the University of Mary Washington, where she graduated Magna Cum Laude.

As Vice President of Sales and Marketing, Mike Rayburn brings over 20 years of diverse experience in hotel sales, operations and marketing. Mike is responsible for leading strategic sales and marketing initiatives focused on delivering results to his portfolio of Crescent properties primarily based on the West Coast.
 
Mike’s hospitality career began with Marriott International, working in all departments and getting to learn every aspect of the business. Over the past 20 years, Mike has specialized in sales and marketing, leading award winning teams in CO, CA and WA. Most recently, he was Area Director of Sales and Marketing with Two Roads Hospitality, overseeing a collection of prestigious independent properties in the Pacific NW, including Suncadia Resort. Prior to that, Mike was Director of Sales and Marketing with Sage Hospitality, overseeing key assets in the portfolio. In addition to Independent Hotels, Mike has extensive experience in a variety of brands, including Marriott, Renaissance, Hilton, Embassy Suites, Doubletree, Sheraton and Westin.
 
Mike attended Purdue University and studied Restaurant, Hotel, Institutional and Tourism Management.

Victoria has over 23 years of experience in the hospitality industry. She has held several accounting positions over her career before reaching the hotel executive level as a Director of Finance in 2005. Victoria joined Crescent in 2013 as a Director of Finance and in 2016 was promoted to Regional Director of Finance. She has taken an active leadership role in working with Crescent’s senior leadership and owners on various financial issues. Victoria is dedicated to her work and has earned the respect of the owner’s in which she works.

Heinz started his hospitality career in his native country Austria. With over 30 years of experience  in various disciplines within the hospitality industry, he is passionate about providing high levels of guest satisfaction.

Serving as Vice President of Operations, Heinz oversees several branded and non-branded properties throughout Canada.  Heinz joined Crescent in 2009 as Area General Manager and General Manager of the Cambridge Hotel and Conference Centre. Prior to Crescent, Heinz was the General Manager of Club Operations at the Toronto Board of Trade. He has as a vast Food and Beverage background serving as Director of Food & Beverage for Novotel, Holiday Inn Select, Valhalla Inn and Sheraton Gateway.
Heinz has solid people management skills including recruitment, employee relations, contract negotiations, union negotiations, training development and performance management. A hospitality professional who understands the importance of “getting it right the first time.”

Carrie has held the Vice President of Revenue Strategy position for the past 5 years, guiding and training her properties in revenue management and forecasting strategies. She specializes in Starwood revenue systems and oversees a multi-branded portfolio of hotels.

Carrie has been part of Crescent's revenue management team for the past 9 years. Her experience has mastered the efficiencies of independent platforms and major brands such as IHG, Marriott, Starwood, Hilton and Hyatt Hotels as well as Lifestyle Hotels/Resorts. Additionally, she has experience with hotel transitions, pro formas and due diligence. Carrie originated from Crescent's Sheraton Tampa Riverwalk as the hotel's Director of Revenue Management, where she was quickly recognized as an Area Director of Revenue Management and was given a portfolio of multi-branded hotels.

Other positions she has held within the company have been Corporate Director of Revenue Management. Carrie also has experience in other disciplines including Sales & Marketing, E-Commerce, and Front Office. Carrie holds an Associate Degree in Accounting from the International Business College, Indianapolis.

Teresa’s expertise is established in revenue management and strategy as well as leading teams through challenging circumstances. She has proven success in managing mergers, acquisitions, and bankruptcies throughout her career. She also has extensive Independent Lifestyle, Branded, Casino, and condo-hotel experience with wide-ranging market knowledge spanning the Americas and Europe.

Teresa joined Crescent in January 2020 with prior experience integrating multiple acquisitions at Thompson, Commune Hotels & Resorts, Two Roads Hospitality, and Hyatt Corporation.
She pioneered the first ever Lifestyle Division for the Revenue Management team within Hyatt to prepare the company for continued growth within the boutique lifestyle hotel segment.

Prior to Thompson, Teresa was directly responsible for Revenue Strategies at MGM Grand Las Vegas, Westin Bonaventure, Park Central New York (Interstate Hotels & Resorts), as well as Philips Hotel Group.
Teresa’s expertise is leading in branding, rebranding, repositioning, openings, and repositioning across all markets. She held responsibilities in developing and maintaining strong ownership and asset management company relationships to support company growth.

As Vice President of Risk Management, Rodney has oversight and responsibility of the Risk Management Function including: procurement and management of property, casualty, terrorism, management liability, pollution and cyber insurance policies, risk financing, expense allocation, risk control, safety management, as well as claim and litigation management including property losses, workers’ compensation, general liability and auto liability. 

Prior to joining Crescent in 2019, Rodney was Director of Risk Management for Delaware North Companies, Incorporated where he was responsible for all aspects of the Risk Management and Insurance Programs for both domestic and international operations.  Rodney earned a bachelor’s degree in Occupational Health and Safety Management at Slippery Rock Univeristy in Pennsylvania. He also received a Chartered Property and Casualty Underwriter (CPCU) designation from the American Institute for Property and Casualty Underwriters. 

A 25-year industry veteran, with 14+ years of executive management experience, Lois has worked with world-class hotel brands (Hilton, Marriott, IHG and Starwood) as well as with independent hotels and resorts, including Hilton Times Square, Sun Valley Resort and the Sheraton Kona Resort and Spa.  Lois has worked as Director of Sales and Marketing with multiple hotel oversight and has held regional and senior level sales positions with several management companies.  She specialists in the strategic development and tactical implementation of revenue-driving sales and marketing initiatives with the goal of achieving top line results and building, coaching and leading high performing sales teams.

Gabor has over 20 years of experience in hotel revenue strategy, sales and operations. He is responsible for guiding Crescent’s Canadian hotels revenue management strategies. Prior to joining Crescent, he worked at Westmont Hospitality Group as Corporate Director of Revenue Management. Gabor graduated from Cornell University with a Masters of Management in Hospitality. He holds a B.A. from École Hotelier de Lausanne in Switzerland and has traveled the world extensively, working for multiple hotel brands including IHG, Marriott, Fairmont and Hilton.

Olivier Rochefort has over 25 years of experience in hotel management with a proven track record in operations, revenue management, new-opening, repositioning and turnaround. As Vice President of Operations Olivier provides leadership to hotel executive teams and manages brand and owner relations for Crescent Hotels & Resort’s Canadian portfolio, which includes Marriott, Hilton, IHG branded and independent properties.
 
Prior to his current role, Olivier served as Regional Director and General Manager with Crescent, and also held various hotel leadership positions at full service upscale properties in North America, Europe and Asia with global brands such as Westin, Fairmont, Sheraton, Radisson Blu and Nikko.  Olivier attended Université du Québec à Montréal (Canada) and Université de Toulouse Jean Jaurès (France), graduating in Business Administration and Hotel & Hospitality Management. He resides in Toronto with his wife and son.

Paul has over 25 years of experience in hospitality accounting and as Vice President of Finance – Corporate Accounting is responsible for the accurate and timely reporting of financial results, along with overseeing of the accounting, cash management and internal controls for the portfolio. Paul has an expert knowledge of the Uniform System of Accounts for the Lodging Industry as well as strong familiarity with current PMS, POS and back-office accounting systems. Prior to his current role Paul has served Crescent Hotels & Resorts as Corporate Controller.

Prior to joining Crescent Hotels & Resorts, Paul was VP of Finance and General Manager for Columbus Hotel Holdings, LLC who operated an upscale large convention hotel in Columbus, Ohio. Prior to Columbus Hotel Holdings, he served as Corporate Controller for Fidelity Management Corporation, a Hotel Management Company which grew from five to eleven hotels and two restaurants under his leadership. Prior to Fidelity, Paul was Controller and CFO of the publicly-traded Republic Oil Company, which grew from nine locations to 32 gas / convenience store locations.

  Andrew Jones is a hospitality professional with nearly 10 years of revenue management experience at property-level and area roles and has been with Crescent Hotels and Resorts since 2017, as the Vice President of Revenue Management Integration.

Andrew’s focus, along with his Sales, Digital and Operations Integrations partners is to transition  existing hotels into the Crescent portfolio, with a focus on providing support in three areas: personnel and team deployment, systems and standards, and Revenue Generation Strategy.   
Andrew has been involved with the opening of a full and select-service Hilton, Marriott, Hyatt and Independent product, as well as conversion projects that transitioned hotels from independent to branded. 

Andrew is a Multi-Brand systems expert, currently holding certifications for property and revenue management systems for Hilton, Marriott and Hyatt, as well as multiple independent platforms.  His direct management market experience includes Providence RI, Suburban Boston and Philadelphia, New York, NY, Scottsdale AZ, and Bellevue WA, with direct management overseeing hotels in Airport, City Center, Suburban, Resort and Destination locations.  

Andrew holds a Bachelor of Science degree Businesses Administration  from The College At Brockport State University Of New York and a Masters in Hospitality Management from Cornell University.

Jacki joined Crescent in the position of Director of Purchasing in March of 2016 and has been instrumental in the implementation of the Avendra and Birchstreet programs, directly supporting all the Crescent portfolio properties. Jacki has also been a key leader in establishment of the Purchasing department that includes Project Purchasing, as well as all the day-to-day procurement and Avendra implementation issues with the Crescent portfolio of properties.

Patty has over 35 years of experience in the hospitality industry with an extensive background in Hotel Accounting. Prior to joining Crescent, Patty held the role of Vice President of Finance with Interstate Hotels & Resorts where she had oversight of both select and full service hotels.  Patty studied at the University of Louisville and currently resides in Southern Indiana.

Catherine started with Crescent in February 2014 in the position of Director of Finance, at the Sheraton Tysons. She then held the same position at the Hyatt Fair Lakes until that property was sold in October 2015. At that time, she took on the role of Director of Finance, Hotel Task Force. In December 2017, Catherine joined the Corporate Office team in the role of Director of Corporate Accounting. Catherine has been an instrumental leader in Corporate Finance producing and enhancing the monthly P&L statements, weekly rebills, vendor payments, property management fees, and all the detailed work required to keep Crescent Hotels & Resorts a financially solid and viable operating company.

Jonna Helm is a hospitality professional with nearly 20 years of revenue management experience and over 25 years in the hospitality industry. Her specialty is on branded and independent, Lifestyle Hotels & Resorts with experience that spans over the course of her twenty-year career.

As the Vice President of Revenue Strategy for the Lifestyle Division, Jonna focus is on delivering profitability through a hands-on approach in developing and mentoring a team of revenue management professionals; in depth evaluation of market intelligence and data analysis and instituting strategic revenue optimization plans and actions to drive results and maximize RevPAR.

Over the course of her career, Jonna has successfully opened new hotels, completed brand transitions, repositioned distressed assets and has overseen hotels and resorts throughout the United States, Caribbean and European markets.

Prior to joining Crescent Hotels & Resorts, Jonna held Regional Vice President and Senior Director roles with various management companies. Jonna holds a Master of Business Administration in Hospitality Asset Management and Property Development from the University of Denver.

Debbie has over 30 years of experience in the hospitality industry within the accounting area.  Prior to joining Crescent in 2013 as a Director of Finance;  Debbie held Director of Finance positions with SBE Entertainment and Starwood Hotels and Resorts.   She has played an integral part of leading ownership groups down the path when selling their assets.  Debbie graduated from Indiana University and currently resides in Southern California

Heather has over 28 years of experience in the hospitality industry with an extensive background in Hotel Accounting and Transitions.  Her expertise in transitions and training have sent her around the world to Ireland, Belgium, United Kingdom, India, Russia and Canada. With her knowledge of multiple brands systems and accounting systems she has been an integral part for transitioning of small boutique hotels to large scale portfolio transitions.
 
Prior to joining Crescent, Heather held the role of Vice President of Hotel Finance & Transitions with Interstate Hotels & Resorts where she had oversight of both select and full service hotels.  

Cheri brings over 23 years of hospitality experience with a focus and passion in Hotel Accounting. She joined Crescent in 2007 as the Director of Finance/Human Resources at the Embassy Suites Richmond Hotel. In 2012 Cheri was promoted to Regional Director of Finance. She has a hands-on approach to leadership which allows her to help direct and assist her hotels in driving profit to the bottom line while also providing a great place to work and great service to our guest. Cheri’s dedication to her work and the industry has been rewarded with the internal audit excellence award twice. During her time as Regional Director of Finance she has created tremendous opportunities by strengthening Crescent’s relationship with owners.