Hands-on Leadership and the Competitive Edge

As President of Canada, Tony is the driving force behind Crescent Hotels & Resort's growth in Canada. In addition to venturing jointly with Crescent in Canada, Tony is President and CEO of Global Edge Investments (GEI), a hospitality and lifestyle-based investment company he founded in 1998. Global Edge has a range of investments in the hospitality industry, ranging from restaurants and hotels to online hospitality sites. His continued success in the hospitality business stems from a long-held passion for customer satisfaction and a drive to provide the best service.

Tony has launched 45 restaurants throughout Canada and, in 2003, opened the successful Hotel Le Germain Toronto, in which he partnered with Groupe Germain. Quebec City-based Boutique Hoteliers recently voted as one of the 50 best-managed Canadian companies for the seventh year in a row. GEI, in partnership with Freed Developments, opened the phenomenally successful Thompson Toronto Hotel. Global Edge has also taken an active role in the launch of Wahanda.com, a spa and wellness resource guide, booking engine and online community-based in London, England. Tony attended the College of William & Mary in Williamsburg, Virginia, and is the 2012 recipient of the Ontario Hostelry Institute Gold Award for Hotelier of the Year.

As Chief Legal Officer for Crescent Hotels & Resorts, Caroline is responsible for supporting Crescent's corporate strategy related to all legal concerns, contracts, risk management, business development due diligence, investments and dispositions. Caroline also supports the Crescent hotel portfolio and clients in matters relating to general legal issues, licenses, permits, franchise agreements, human resources laws and property-specific vendor contracts.

Before joining Crescent, Caroline worked with various law firms in Virginia and Wisconsin and most recently held a judicial clerkship position at the District I, Milwaukee Court of Appeals. Caroline received her Bachelors of Business Administration in International Business from James Madison University in Harrisonburg, VA., and received her Juris Doctorate from Marquette University Law School in Milwaukee, WI. Caroline is also involved in pro bono work, and while in Milwaukee, she was involved in the Pro Bono Family Law Clinic.

As Vice Chairman & Partner of Crescent Hotels & Resorts, Mr. Roskind serves on the Board of Directors and Investment Committee for Crescent Hotels & Resorts and is engaged in Crescent's Acquisition/ Investment Strategy, Fund Management and Investor Relations. He is also Chairman of the Lexington Realty Trust, a real estate investment trust (REIT), and acts as Managing Director of The LCP Group, L.P., a private real estate advisory firm that is a partner and investor in Crescent Hotels & Resorts operating company and assets. The LCP Group, with partners, has owned hotel properties such as the Canyon Ranch in Lenox, MA, the King Edward in Toronto, and Hyatt Regency Hotels in Phoenix, Savannah and Washington, DC. The LCP Group continues as the co-general partner of the partnership, which owns the Lowes Ventana Canyon Resort in Tucson.

Mr. Roskind received his B.S. from the University of Pennsylvania and is a Harlan Fiske Stone Graduate of the Columbia Law School. He is also the founder of the Babies Heart Fund, which supports the pediatric cardiology unit at New York Presbyterian Hospital.

Erica Lipscomb is an experienced hospitality executive with over 25 years of sales, revenue, and operations experience in multiple markets. Erica ensures sales, marketing, public relations, revenue and digital strategies are implemented at the property level to maximize revenue. She focuses on providing solutions to critical issues and opportunities.

Erica began her career with Marriott International in various operational, revenue, and sales positions, including Area Sales Leader for DC. She also has boutique hotel experience as the Area Director of Sales & Marketing for several DC and VA Kimpton hotels. With her diverse discipline background, Erica has the leadership and functional expertise to ensure business goals are met.

As Senior Vice President of Project Management & Engineering for Crescent, Chris oversees a project management team that handles cyclical renovations and change of ownership PIP's. Chris also oversees a capital engineering team, who are deployed to Crescent hotels to assist with major capital projects and preventative maintenance programs. Lastly, Chris also works directly with Crescent's procurement and purchasing teams, responsible not only for procurement at all Crescent hotels but also procurement for all renovations handled in-house.

Prior to Crescent, Chris was Vice President of Project Management at Solid Rock Asset Management, where he oversaw all change of ownership PIP's. Prior to Solid Rock, Chris started his tenure with Pillar Hotels & Resorts, an affiliate of Goldman Sachs, as a Project Manager running renovation projects. Chris worked his way up to Senior Project Manager and finally VP of Project Management, where he oversaw a PM team that ran all cyclical renovations for Pillar's three portfolios of hotels. He also oversaw a team handling all refinance requirements for portfolios going through restructure, ranging from 130-150 assets each. Prior to Pillar, Chris was Construction Manager for Woodbine Development Corporation, where he ran all major capital and renovation projects for Woodbine's TX-based assets, including Hyatt Hill Country Resort & Spa, Hyatt DFW Airport, and Lost Pines Resort & Spa. Chris has a B.A. from Stephen F. Austin State University.

Jeanette brings over 25 years of experience in hotel revenue strategy, sales and catering to Crescent Hotel & Resorts and is responsible for guiding hotel revenue management strategies to maximize RevPAR and train property level sales and revenue managers in her portfolio of Crescent hotels.

Jeanette's hospitality career began with Swisshotel working in all operating departments and learning the hospitality business from the ground up as a co-op student. Jeanette followed up this learning experience with formal training from Constellation College of Hospitality in Toronto, Ontario. This led to a full-time position with Sheraton in catering sales. This successful role led her to the Corporate Director of Revenue Strategy role with Crescent Hotels & Resorts, covering our Canadian Portfolio. Now Jeanette leads our Canadian portfolio sales and revenue leaders as Vice President of Sales & Revenue Strategy.

Kelli has held the Vice President of Sales and Marketing position with Crescent since 2014. She has more than 25 years of executive management experience in resorts, urban and suburban properties with world-class brands such as Starwood, Marriott, Hilton, IHG, and Wyndham, supporting several large Crescent convention properties. Kelli specializes in coaching and leading high-performing teams to achieve top-line results through direct sales and marketing initiatives.

Earlier roles within Crescent included oversight of multiple properties in Florida and other southeastern locations as an Area Director of Sales and Marketing. Prior to joining Crescent, over the span of about 12 years, Kelli held various sales leadership positions with Starwood Hotels. Additionally, she headed up sales system integration for Wyndham Hotels & Resorts early on in her career. Kelli holds a Bachelor's Degree in Business and Organizational Communications from the University of Akron.

Craig has over 18 years of experience in hotel operations, reservations, sales and revenue management. Craig is responsible for leading an energized revenue management organization dedicated to achieving top and bottom-line revenue and gaining market share by implementing strategic initiatives focused on delivering results and developing best-in-class revenue management talent for his portfolio of properties. Craig's hospitality career began with Intercontinental Hotels Group in Kingston, Jamaica working in all operating departments and learning the hospitality business from the ground up with progressive promotions enabling him to master the revenue management discipline.

Craig joined Crescent Hotels and Resorts in 2009. Prior to being promoted to Vice President of Revenue Strategy, Craig held roles such as Corporate Director, Regional Director and Area Director of Revenue management. In his role as Vice President of Revenue Strategy, Craig has direct oversight for 15+ hotels within the portfolio and leads a team of above property corporate and area directors of revenue and on property directors of revenue.

Prior to joining Crescent, Craig held roles as Director of Revenue Management for the Willard Intercontinental in Washington DC, Intercontinental Harbor Court Baltimore, Intercontinental Cleveland Hotels and the Liaison Capitol Hill Washington DC, an Affinia property. Craig attended Wolmers Boys School in Kingston, Jamaica and studied Business management.

Craig enjoys spending family time and watching soccer and basketball on his off days.

Suzie Balling is a hospitality professional with 20 years of Commercial Strategy experience. Her skills are highlighted in total revenue optimization, data analytics, distribution strategy, forecasting/budgeting, and digital marketing.  In addition to her expert level knowledge in multiple brand and business intelligence systems, Suzie also brings a wealth of market knowledge as her experience has spanned most of the US.  She partners closely with fellow Commercial leaders to manage a portfolio of over $250M in annual revenue.

Suzie began her time with Crescent as the Director of Revenue at the Hilton Columbus Polaris in 2012.  She was promoted to Area Director of Revenue and again to Corporate Director of Revenue Strategy as the number of hotels in the company grew and her ability to produce results at multiple assets was recognized.  After continued development in her commercial strategy and leadership skills, CHIA and CRME certifications, Suzie was then promoted to Vice President of Revenue Strategy in 2018.

Suzie acts as the Hilton brand champion for the Revenue discipline, regularly conducting calls and communicating directions for strategic initiatives.  She also creates and manages company-wide competitions to award our top performing Commercial leaders.  Suzie is a critical part of the Commercial leadership within Crescent, assisting with the planning and execution of Crescent's Commercial conferences for new leaders and continuing education for existing teams.   

Suzie holds a Bachelor of Science degree in Hospitality Management from the Ohio State University.

Lorraine brings Crescent Hotels & Resorts more than 20 years of experience in spa and resort operations, having overseen a $42 million portfolio of eight hotels and six spas with flow-through averaging 55-60%. She has created and implemented operating procedures including conceptual build and design, strategic marketing plans, financial performance, training, procurement and new business development, resulting in a collective 34.9% profit.

In addition to establishing key alliances with vendors, her guidance includes in-depth overviews of interior design, build requirements, equipment specifications, marketing development, training and financial models, and tools to forecast accurate revenues and costs for profitability.

Lorraine served as Area Director of Golden Door Resort Spas, for which she opened the Boulders Resort Spa that Travel + Leisure ranked #7 in North America during its first year. Annual revenues exceeded $6 million with a profit margin of 32.5%. She began her hospitality management career at The Arizona Biltmore as Spa Director, where she increased annual revenues to $5.2 million and increased profit margin to 37.2% while achieving the ranking of Arizona's #1 spa.

A University of Massachusetts/Amherst graduate with a degree in Hotel, Restaurant and Travel Administration, Lorraine has served as a member of the ASU Spa Advisory Board since 2002, assisted the ISPA Educations Task Force, and volunteers for PBS Arizona.

With over 20 years of experience in hotels sales, operations and marketing, Jeanne oversees incoming and outgoing hotels as well as new builds. Jeanne is responsible for onboarding, culture building, and implementing strategies identified through our business development department.

Jeanne's hospitality career began with Four Seasons Hotels in food and beverage management, followed by 12 years with Guest Quarters, Doubletree Hotels and Hilton Corporation as Director of Sales & Marketing. She developed and served as president of Hospitality SOS, Inc., and for six years served as Director of Sales for TravelCLICK, growing her regional territory portfolio from 20 to over 200 hotels with over $1.1M in revenue. Her educational background includes a B.S. degree from the Hilton College at the University of Houston and an MMA in Tourism Planning from the California University of Pennsylvania. She has also completed the S.H. Darrow Leadership program, the Professional Convention Management (PCMA) certification course and is a certified instructor in the Professional Selling Skills Program (PSS). Jeanne is a member of the ABA, NTA and SYTA, and has served on the Board of Directors of Radnor's A Better Chance (ABC), the Board of Directors of the Radnor Educational Foundation (REF), as the Radnor PTO President and as a member of the Pennsylvania Tourism and Lodging Association.

As Vice President of Sales and Marketing, Mike Rayburn brings over 20 years of diverse experience in hotel sales, operations and marketing. Mike is responsible for leading strategic sales and marketing initiatives focused on delivering results to his portfolio of Crescent properties primarily based on the West Coast.

Mike's hospitality career began with Marriott International, working in all departments and getting to learn every aspect of the business. Over the past 20 years, Mike has specialized in sales and marketing, leading award-winning teams in CO, CA and WA. Most recently, he was Area Director of Sales & Marketing with Two Roads Hospitality, overseeing a collection of prestigious independent properties in the Pacific NW, including Suncadia Resort. Prior to that, Mike was Director of Sales and Marketing with Sage Hospitality, overseeing key assets in the portfolio. In addition to Independent Hotels, Mike has extensive experience in a variety of brands, including Marriott, Renaissance, Hilton, Embassy Suites, Doubletree, Sheraton and Westin.

Mike attended Purdue University and studied Restaurant, Hotel, Institutional and Tourism Management.

As Vice President of Revenue Strategy, Carrie Wells brings 30+ years of hospitality industry experience and success to Crescent Hotels & Resort. Guiding and training her properties in Commercial Strategy, she brings a consistent record of success in driving impactful change, growing revenue and market share by total leveraging revenue optimization, BI data analytics, distribution strategy, forecasting/budgeting, and digital marketing. She partners closely with fellow Commercial leaders to manage a portfolio of over $120M in annual revenue.

Her experience has mastered the efficiencies of independent platforms and major brands such as IHG, Marriott, Starwood, Hilton and Hyatt Hotels, as well as Lifestyle Hotels/Resorts. Carrie originated from Crescent's Sheraton Tampa Riverwalk as the hotel's Director of Revenue Management, where she was promoted to Area Director of Revenue and again to Corporate Director of Revenue Strategy as the number of hotels in the company grew and her ability to produce results at multiple assets was recognized. After continued development in her commercial strategy and leadership skills, CHIA and CRME certifications, Carrie was then promoted to Vice President of Revenue Strategy in 2014.

Carrie is a critical part of the Commercial leadership team within Crescent, assisting with the planning and execution of Crescent's Commercial Training programs thru Sales Boost and other training platforms.

Carrie holds an Associate Degree in Accounting from the International Business College, Indianapolis.
 

As Vice President of Risk Management, Rodney has oversight and responsibility of the Risk Management Function including procurement and management of property, casualty, terrorism, management liability, pollution and cyber insurance policies, risk financing, expense allocation, risk control, safety management, as well as claim and litigation management including property losses, workers' compensation, general liability and auto liability.

Prior to joining Crescent in 2019, Rodney was Director of Risk Management for Delaware North Companies, Incorporated, where he was responsible for all aspects of the Risk Management and Insurance Programs for both domestic and international operations. Rodney earned a bachelor's degree in Occupational Health and Safety Management at Slippery Rock University in Pennsylvania. He also received a Chartered Property and Casualty Underwriter (CPCU) designation from the American Institute for Property and Casualty Underwriters.

With over 20-years' experience in hospitality leadership, Bryan Woodward is an accomplished, award-winning revenue producer and leader of high performing teams in the Resort, Hotel and Club verticals.  Throughout his career he has been awarded notable team and individual titles, such as Crescent Hotel of the Year in 2021, Crescent's GM of the Year in 2019, and the three-time HSMAI Adrian Award Winner in Destination Marketing and Public Relations.  Before beginning his career in hospitality, Bryan Woodward was an award-winning broadcast journalist with stints in radio, print media and television in the Seattle and Phoenix markets.

Heather has over 28 years of experience in the hospitality industry with an extensive background in hotel accounting and transitions. Her expertise in transitions and training has sent her around the world to Ireland, Belgium, United Kingdom, India, Russia and Canada. With her knowledge of multiple brands systems and accounting systems, she has been an integral part in the transitioning of small boutique hotels to large-scale portfolio transitions.

Prior to joining Crescent, Heather held the role of Vice President of Hotel Finance & Transitions with Interstate Hotels & Resorts, where she had oversight of both select and full-service hotels.