Hands-on Leadership and the Competitive Edge

Michael is the Founder & CEO of Crescent Hotels & Resorts, an award-winning, nationally recognized operator specializing in full-service upper-upscale and luxury hotels, golf resorts, destination spas and distinguished restaurants. Crescent currently operates over 90 hotels and resorts and over 250 restaurants and bars in the U.S. and Canada. Crescent is one of the few elite management companies approved to operate full-service luxury hotels & resorts under the Marriott, Hilton, and Hyatt affiliation of brands. Crescent also operates a collection of iconic and lifestyle-independent hotels and resorts within the Latitudes, Lifestyles by Crescent Collection. Crescent's clients include prestigious hotel REITs, private equity firms and major developers.

Prior to founding Crescent, Michael served as Senior Vice President of Operations for Destination Hotels & Resorts, who operated signature assets including Hotel del Coronado, Eden Roc Resort and Royal Palms Resort & Spa. Prior to Destination, Michael served as Chief Operating Officer for Sunstone Hotels & Resorts and Senior Vice President of Operations for Interstate Hotels & Resorts.

Earlier in his career, Michael served as an award-winning General Manager for premier hotels with Hilton, Westin and Sheraton brand affiliations. Michael serves on numerous full-service Owners Advisory Boards for Marriott and Hilton, the Board of Directors of the American Hotel Lodging Association, Juvenile Diabetes Research Foundation, numerous educational and philanthropic organizations and previously several publicly traded hotel companies.

Dawn Gallagher is a prominent leader in the hospitality industry and has been an integral part of Crescent for nearly a decade. As President of Hospitality, Dawn oversees all Crescent Commercial, Operations, and People & Culture functions.

Previously serving as Crescent's Chief Commercial Officer, Dawn's long-standing expertise in both branded and independent hotels has significantly influenced the company's positive trajectory. Prior to joining Crescent, Dawn served as the Senior Vice President of Sales & Marketing at Interstate Hotels, where she was responsible for all sales, marketing, and revenue for all independent hotels in NYC, Interstate-owned assets, new openings, as well as other priority projects. 

Dawn also sits on the Cvent Hospitality Customer Advisory Board and the HSMAI Foundation Board. As a keynote speaker, she emphasizes the importance of empowering women in hospitality leadership. 

Rob Smith has over 30 years of experience in the hotel business working for two of the largest independent management companies, Interstate Hotels & Resorts and Carnival Hotels & Resorts, before joining Crescent in 2015.

As President - Corporate Services, CFO, Rob has oversight of all corporate and property financial operations, IT, payroll, risk management, and project management.
Rob has extensive on-property experience, as he has held the position of Director of Finance at eight different properties over his career. Prior to joining Crescent Hotels & Resorts, Rob held several different financial positions with Interstate Hotels & Resorts, ultimately being promoted to Executive Vice President of Global Finance with oversight of more than 400 hotels worldwide, as well as numerous corporate and international entities.

Rob has a finance degree from Florida State University.

 

Stefani is a forward-thinking and results-oriented strategic leader in People & Culture, possessing extensive expertise across various dimensions of the field. Stefani brings with her a wealth of experience gained over numerous years within the hospitality industry, having worked with brands such as Hard Rock, Hilton, Kimpton, and Hyatt hotels.

Coming Soon. 

As Chief Operating Officer, Tom Gilliland has oversight of Crescent Operations and Food & Beverage/Culinary teams, driving operational excellence and accountability within the Crescent portfolio. Having an illustrious career with Marriott International for 23 years, Tom spent the last 10 years in Franchise Operations, most recently as Vice President of Franchise Operations. Partnering with the Marriott Development Team, he was responsible for analyzing business and operations proficiency for new hotels and proposed franchises. Prior to that, he held the role of Vice President, Hotel Openings and Transitions. In this role, Tom was responsible for over 650 hotel openings and 250 hotel transitions for Marriott in the US, Canada, Caribbean, and Latin America.

Tom's industry expertise is further underscored by his leadership roles as President of the Hospitality and Tourism Management Advisory Board at Oklahoma State University and as an Advisory Board Member for Westin Hotels & Resorts.

Clarence holds over 25 years of accounting and financial management experience. Clarence most recently was a Corporate Regional Controller, after holding a Regional Controller/Director of Finance position at the Georgian Terrace Hotel. Clarence has also held Corporate Controller/Hotel Accounting positions at Miles Properties, Noble Investment Group, Marriott International. In Clarence's new role, he will dedicate his full-time attention to leading hotel accounting and implementing process improvements. Clarence holds a B.A. in Accounting from Georgia State University and was also in the U.S. Navy.

Paul Bushman is a seasoned IT executive with a proven track record in driving strategic business outcomes. As Senior Vice President of Information Technology & Enterprise Solutions at Crescent, he leverages his expertise to build high-performing teams and deliver measurable results, including increased efficiency and cost savings. A skilled relationship-builder and communicator, Paul brings over 20 years of industry leadership, including previous roles as Senior Vice President of Enterprise Solutions at Aimbridge and a distinguished tenure at Interstate Hotels and Resorts.

Nancy is an accomplished marketing executive with 20 years of hospitality-related experience. She is an expert in being able to critically evaluate and respond to evolving environments and is a demonstrated leader with the proven ability to lead her team to increased success. For eight years, she worked with Pyramid Hotel Group as the Corporate Director of Ecommerce, where she was directly responsible for developing and executing digital marketing strategies for over 100 hotels. During her long tenure there, she was able to successfully implement digital initiatives as well as partner with the brands to help drive direct bookings. Prior to her time at Pyramid, she has also held prominent roles at Expedia and Starwood Hotels and Resorts.

John joins Crescent from the Information Technology market, having filled multiple roles including Business Unit Chief Financial Officer and Vice President, Operations & Supply Chain Management. As Senior Vice President, Finance, John overseas corporate accounting (payroll and business Intelligence), risk management, project accounting, project purchasing, corporate purchasing and information technology. He brings over 24 years of experience from multiple markets and across multiple disciplines, including finance, accounting, technology, project management, manufacturing, and leadership management. John holds an undergraduate degree from the University of Nebraska, and post-graduate degrees from the University of Colorado, Lead school of business (MBA and Accounting). Additionally, he is a retired U.S. Naval Commander with service in several different combat environments.

Sherry most recently oversaw the commercial team efforts of 29 hotels with CSM corporation, where she led the redevelopment of the 
Marketing, revenue, and sales efforts to better serve the hotels within the portfolio.  Before CSM, she worked for Aimbridge/Interstate for seven years, starting as a Vice President of Sales and working her way up to SR Vice President of Sales and Marketing, at the time, overseeing new builds and transitions as well as a full region of hotels.  She oversaw the  Aimbridge trophy assets such as South Seas Island Resorts and The Diplomat Hollywood,  She is an accomplished sales and marketing professional with deep experience in independents, resorts, new builds, and branded hotels.  Sherry lives in Florida with her husband and two sons, all of which are firefighters! 

Caroline has over 25+ years of a unique combination of Operations experience in third party management, boutique and lifestyle hotels and various restaurant & bar environments. Prior to joining Crescent, Caroline served in senior management roles for Palm Restaurant Group, Disney, Viceroy Hotel Group, Kimpton, sbe Hotels & Restaurants, Commune Hotels & Resorts, Davidson Hospitality Group and most recently Trailborn Hotels.

Michael has accumulated over 30 years of hotel expertise, reconnecting with Remington in 2022, revisiting a company where he had previously spent 14 years climbing the ranks from General Manager to Divisional Vice President and Senior Vice President. Prior to rejoining Remington, Michael served as the Executive Vice President at TPG Hotels and Resorts, overseeing all aspects of sales, marketing, and hospitality operations. His strategic contributions, including involvement in mergers and acquisitions, significantly impacted the growth of the 11th largest hotel operator in the U.S., managing 50 hotels across 21 states.

Alfio has worked in the food and beverage industry for over 17 years. Through his career he has worked with celebrity chefs, won food network shows, led successful celebrity chef galas for universities and has been key in product development and operations for over 45 successful openings, transitions and re-concepting efforts. Through tenure at Hornblower Cruises and Events and PM Hotel Group, he has worked to elevate product offerings, operations and efficiencies for multiple companies and ownership groups.

His last position with TPG Hotels, Resorts & Marinas he served as Vice-President of Food &  Beverage Prior to that he worked as Corporate Director, Bars & Restaurants at PM Hotel Group where he was accountable for overall revenue generation for all bar and restaurant outlets across the portfolio and oversaw 90+ million in outlet sales.

Allison is an accomplished hotel professional with extensive experience in repositioning assets in branded, independent and lifestyle hotels. Allison has more than 16 years of instrumental leadership experience, with her most recent roles as General Manager of the historic William Penn hotel in Pittsburgh and as Vice President of Operations at TPG Hotels & Resorts in Fort Lauderdale. While there, Allison led the Southeast region to become the top performer for employee satisfaction, ranking 10 points above the company average, along with achieving the highest profitability margins within the company. 

Prior to joining TPG Hotels & Resorts, Allison held the position of Regional Director of Operations and General Manager with HEI Hotels & Resorts. Allison refocused company resources on operational improvements to increase the Guest Service Index rating by 40% across six locations.

Allison earned a hospitality management degree from Pennsylvania Culinary Institute and certification from Le Cordon Bleu.

Since his arrival, Jon has been an integral part of the Commercial team, working with all regions and increasing our business in some of the most important partnership segments for Crescent. Jon's experience includes Global Sales Director roles with Starwood Hotels & Resorts, Millenium Hotels, Denihan Hotels and Sixty Hotels. In all instances, Jon was consistently a top producer and established preferred partner status with numerous new accounts, while also perfecting his experience in organizing and leading Sales & Marketing campaigns targeting mid to luxury traveler demographics. 

Vice President, Compliance

Kristi has over 20 years of progressive experience in human resources, most of which have been in the hospitality industry, where she started her career as a Human Resources Director with the Starwood Hotel Brand. Kristi partners with legal, compliance, and risk management to formulate, recommend and facilitate both proactive and reactive solutions for associate issues, as well as works with leaders in the development and management of policies and services to maximize associate satisfaction. Kristi is a well-rounded human resource representative who is an advocate for associates and supports Crescent Hotels & Resort's continuing goal to remain an employer of choice.

As Vice President of Revenue Strategy, Shameka Urquhart brings 24 years of hospitality industry experience and success to Crescent Hotels & Resorts. Shameka currently oversees Crescent's west coast revenue management team and is responsible for coaching and leading on property revenue management directors, as well as assisting with strategies to increase revenue and market share in each hotel.

Shameka has been achieving success in the hotel industry for two decades, having started out at Marriott International. Throughout her career, Shameka has dedicated herself to gaining increased experience and responsibility in revenue management positions. At Starwood Hotels & Resorts, she oversaw operations at popular properties like the Century Plaza Hotel under both the Westin and St. Regis brands. She was Associate Director of Revenue Management at Starwood for fifteen years where she further honed her impressive skills across a portfolio of 48 diverse properties spread among five unique brands. Recently, as Corporate Director of Revenue, she oversaw more than $50 million in annual revenues at the Westin Anaheim Resort, Avenue of the Arts, A Tribute Collection Hotel and The Anaheim Hotel.  As Vice President of Revenue Management, Shameka is responsible for leading and mentoring property directors of revenue management and assisting with overall revenue strategies. Shameka is a firm believer in achieving multi-team collaboration and has exceptional experience in implementing revenue management tools to meet this goal. Plus, she always looks forward sharing her knowledge and expertise with colleagues.

A 25-year industry veteran with 14+ years of executive management experience, Lois has worked with world-class hotel brands (Hilton, Marriott, IHG and Starwood) as well as with independent hotels and resorts, including Hilton Times Square, Sun Valley Resort and the Sheraton Kona Resort & Spa.

Lois has worked as Director of Sales & Marketing with multiple hotel oversight and has held regional and senior-level sales positions with several management companies. She specializes in the strategic development and tactical implementation of revenue-driving sales and marketing initiatives with the goal of achieving top-line results and building, coaching and leading high-performing sales teams.

Gabor has over 20 years of experience in hotel revenue strategy, sales and operations. He is responsible for guiding Crescent's Canadian hotels revenue strategies. Prior to joining Crescent, he worked at Westmont Hospitality Group as Corporate Director of Revenue Management. Gabor graduated from Cornell University with a Masters of Management in Hospitality. He holds a B.A. from École Hotelier de Lausanne in Switzerland and has traveled the world extensively, working for multiple hotel brands including IHG, Marriott, Fairmont and Hilton.

Angela Coner is an industry vet with extensive expertise in sales and marketing, managing independent hotels and brands, and strong owner relations. Angela oversees the marketing efforts for hotels in the Mid-Atlantic Region for Crescent Hotels & Resorts. Prior to joining CHR, Angela was the Corporate Director of Sales & Marketing for HEI Hotels & Resorts.

As Vice President of Investment & Revenue Analysis, Andrew is a key leader to Crescent's Business Development team, involved in both underwriting analysis and top line revenue strategies to further Crescent's growth. Andrew has been with Crescent since 2017 and was previously Vice President of Revenue Integration. In his prior role, he collaborated with the Business Development team on securing new deals as well as standardizing the hotel transition process.

Andrew has been involved with the opening of Hilton, Marriott, Hyatt and Independent products, as well as conversion projects. He is a multi-brand systems expert, currently holding certifications for property and revenue management systems for Hilton, Marriott and Hyatt, as well as multiple independent platforms. His market experience includes Providence, Boston area, Philadelphia, New York, Scottsdale, and Bellevue.

Andrew holds a Bachelor of Science degree in Business Administration from The College at Brockport State University Of New York and a Masters in Hospitality Management from Cornell University.

Jacki joined Crescent in the position of Director of Purchasing in March of 2016 and has been instrumental in the implementation of the Avendra and Birchstreet programs, directly supporting all the Crescent portfolio properties. Jacki has also been a key leader in the establishment of the Purchasing department that includes Project Purchasing, as well as all the day-to-day procurement and Avendra implementation issues with the Crescent portfolio of properties.

In her most recent role as Senior Vice President of Sales and Marketing with Aqua-Aston Hospitality, she direclty oversaw 28 resorts located throughout Hawaii, US Mainland and Costa Rica. She also opened three new full-service resorts to date; an independent, ultra luxury location in Waikiki, plus a Marriott Autograph Collection by Hilton in Costa Rica. 
 
Before that, Rhonda was Corporate Director of Sales & Strategic Alliances for Great Wolf Resorts, Inc., where she had direct oversight of 18 resorts located throughout the US. Her hospitality experience stretches beyond Sales & Marketing, as Rhonda held General Manager roles at both Great Wolf Lodge Traverse City and Crowne Plaza Lansing. 

Hotels are Bradley's passion. Housekeeper at the age of 15, he worked up through Operations, Director of Front Office out of college for Hilton Worldwide and Revenue Management for the last 11 years.   
 
His latest Area and Corporate Director of Revenue Management roles with Driftwood hotels allowed him to gain extensive experience in multiple- asset revenue management, task force revenue strategy, as well as valuable expertise in major brands from Marriott and Hilton in which he was subject- matter expert, to IHG hotels. Under his leadership, his portfolio exceeded budget revenue and RevPar goals in 2022, and new company-wide strategy, reporting and audit practices were implemented. 
 
Prior to Driftwood, Bradley held Area Revenue Management roles with TPG Hotels and Resorts, where he was 3rd in the company for Forecast Accuracy with a goal of 3% in 30 days, and leading the Revenue team to achieve Budget, RevPAR and RPIPC goals in 2015, 2016, 2017 and 2018. 
 

Phillip is an experienced hotel professional with proven hospitality leadership. He is successful in both start up and turnaround management roles. Phillip was a former senior leader of Colonial Williamsburg Hospitality Division, gaining a unique insight into leading and operating a complex environment. Prior to joining Team Crescent, Phillip was the owner of What a Shine! Hospitality Services. 

Stacia is a seasoned digital marketing executive with over 20 years of experience in the hospitality industry. As a key leader at Crescent Hotels & Resorts, she brings a wealth of expertise in driving digital revenue and boosting online visibility. Known for her energetic and data-driven leadership style, Stacia excels in collaborating with property leaders to develop impactful, integrated marketing strategies.

Before joining Crescent, Stacia was the Director of Marketing & Digital at Aimbridge Hospitality, where she was honored as the 2023 eCommerce Leader of the Year within the Full-Service Division. At Aimbridge, she oversaw digital strategies for over 80 independent, luxury, and branded hotels, which generated over $300 million in annual direct digital revenue. Her extensive experience includes a 17-year tenure at Linchris Hotel Corporation, where she established and led the company's digital marketing department, supporting a diverse portfolio of 30 hotels. At Linchris, Stacia played a pivotal role in launching over 70 hotel, resort, and convention center websites, managing 12 brand conversions and rebranding projects, and driving success across all digital marketing channels.

In addition to her professional achievements, Stacia is a hotel investor and vacation rental owner, providing her with valuable insights into the industry from an operator's and owner's perspective.

As Vice President, Investment Analysis, Patrick (PJ) is a key leader to Crescent's Business Development team, involved in underwriting analysis and investment strategy to further Crescent and our clients' growth.

Prior to joining the Crescent team, PJ was the Director of Investment and Strategic Development for Wyndham Hotels & Resorts, where he and his team were responsible for all property and portfolio underwriting globally. Prior to joining Wyndham, PJ worked as the director of acquisitions and development for Magna Hospitality, Senior Financial Analyst at CBRE Hotels, and Analyst at HVS. 

PJ received a Bachelor of Science in Hotel Management with a concentration in Development from NYU's Jonathan M. Tisch Center of Hospitality.

Catherine started with Crescent in February 2014 in the position of Director of Finance at the Sheraton Tysons. She then held the same position at the Hyatt Fair Lakes until that property was sold in October 2015. At that time, she took on the role of Director of Finance, Hotel Task Force. In December 2017, Catherine joined the corporate office team in the role of Director of Corporate Accounting. Catherine has been an instrumental leader in corporate finance, producing and enhancing the monthly P&L statements, weekly rebills, vendor payments, property management fees, and all the detailed work required to keep Crescent Hotels & Resorts a financially solid and viable operating company.

Adam is a highly experienced professional in the field of hospitality procurement operations and systems, with 23 years of industry experience. Throughout his career, Adam has consistently demonstrated a strong commitment to delivering excellence and has played a vital role in enhancing e-procurement systems. 

Additionally, he has used his expertise to assist in the development and implementation of procurement systems and protocols across the US, LaTam, and EMEA showcasing his extensive knowledge and global impact in the industry.

Michelle Donovan has more than twenty five years of experience leading high performing hotels with a proven track record in operations, new-openings, repositioning, turnarounds and complex renovations.  Michelle's experience ranges from resorts, upper upscale, select service and convention hotels.  Michelle also spent time in Asset Management, where she worked to drive value and add initiatives to increase overall profitability. 

 

Michelle draws upon her vast experience to best represent both hotel management and owners goals and objectives.  She brings a comprehensive perspective that well supports the needs of the hotel operations, and returning value for hotel assets and the team member she supports.

 

Serving as Vice President of Operations, Michelle oversees several branded properties throughout the United States. Michelle joined Crescent in 2016 as a General Manager at the Sheraton Pittsburgh Airport and moving later that year to the Radisson/Crowne Plaza Baltimore Complex, and eventually came to oversee the Delta Hunt Valley in 2019. Due to her success managing these hotels, Michelle was promoted to Regional Director of Operations for Crescent Hotels in 2021. Since then, she has been integral to the success of the properties she oversees and brings her positive and hard-working attitude to each property she visits.   Michelle is a Wisconsin native and graduated from the University Wisconsin Stout with a bachelor's degree in Hospitality and Tourism Management and a minor in Business Administration.

Debbie has over 30 years of experience in the hospitality industry within the accounting area. Prior to joining Crescent in 2013 as a Director of Finance, Debbie held Director of Finance positions with SBE Entertainment and Starwood Hotels & Resorts. She has played an integral part in leading ownership groups down the path when selling their assets. Debbie graduated from Indiana University and currently resides in Southern California.

Ryan Minton has over 20 years of leadership experience in the hospitality industry.  He began his career in front office operations and progressively advanced to roles such as Front Office Manager, Food & Beverage Manager, and Assistant General Manager. Ryan has held General Manager positions at the Cincinnati Marriott North, Renaissance Boca Raton, Marriott Fort Lauderdale, and Westin Fort Lauderdale. Most recently, he served as a Senior Vice President for TPG Hotels and Resorts.

 

Throughout his tenure, Ryan has demonstrated a talent for building strong cultures that empower employees and create an environment where team members feel valued. His employee-focused approach has enabled him to identify and address operational inefficiencies, drive brand growth, and cultivate exceptional levels of employee loyalty and engagement.

 

In addition to his leadership roles within the hotel industry, Ryan is a Best-Selling Author and a respected voice in the hospitality sphere. Recognized as one of the top speakers in Hospitality and Customer Experience by Global Gurus, he provides strategic insights and actionable advice through keynotes and expert commentary forums, including his position on a Newsweek expert panel.

 

Ryan is a graduate of Miami University (Ohio) and currently resides in South Florida with his wife, Tressa, and their son, Charlie.

Janine joined team Crescent in August 2022, and is currently responsible for all our hotels in Canada. Janine has an extensive hospitality background in Operations, Administration, and People & Culture. She also spent three years away from hospitality in products and retail, with Conagra and Louis Vuitton. Our Canadian P&C team will continue to evolve, as the region continues to expand.

Greg Simons, a 20-year veteran of the hospitality industry, Simons has spent his career overseeing fine dining restaurants, speakeasy's, cocktail bars, nightclubs, spas, and golf courses.  Prior to Crescent Hotels , Simons most recent position was as Corporate Director of Food & Beverage, where he was responsible for overseeing the brand's food and beverage portfolio in its entirety. Prior to Pacifica Hotels Simons held a Director of Operations Position with startup Los Angeles based restaurant group Blackhouse Hospitality where within his responsibilities lied the opening and operations of all of the groups locations.  In addition Simons has also held many positions for Marriott International. 

Farrah has 25 years of progressive experience in hospitality, beginning her career in Operations with Crescent Hotels in 2007 and subsequently discovered her passion for People & Culture. She continued her progressive path as a Complex Director of People & Culture, Task force Director of People & Culture and Corporate Director of People & Culture before being promoted to Vice President of People & Culture/Talent Management. 

She has worked with multiple brands to include Hyatt, Hilton, and Starwood hotels.  She has demonstrated driving organizational success effectively aligning People & Culture strategies with business objectives to achieve optimal results. Farrah promotes fostering a culture that embraces unique perspectives & backgrounds of every individual for an inclusive workplace.  

John is an experienced hospitality finance executive with over 30 years working with major hospitality chains, independents, centralized and de-centralized accounting operations on new property openings, transitions, take-overs, and turnarounds. Before joining Crescent John worked for Marriott International prior to working with several other operators including Benchmark Hospitality, Trump Organization, Viceroy Hotels, Millennium Hotels and Highgate Hotels in regional roles. John is both a Certified Hospitality Accountant Executive and Certified Hospitality Technology Professional.  He holds a B.S. degree from the University of New Hampshire and a Hotel Real Estate and Asset Management certificate from Cornell University.

Cheri brings over 23 years of hospitality experience with a focus and passion for hotel accounting. She joined Crescent in 2007 as the Director of Finance & Human Resources at the Embassy Suites Richmond Hotel. In 2012 Cheri was promoted to Regional Director of Finance. She has a hands-on approach to leadership which allows her to help direct and assist her hotels in driving profit to the bottom line while also providing a great place to work and great service to our guests. Cheri's dedication to her work and the industry has been rewarded with the internal audit excellence award twice. During her time as Regional Director of Finance, she has created tremendous opportunities by strengthening Crescent's relationship with owners.

Mr. Xin Wang has over 34 years of experience in hotel finance and accounting, as well as in operation, sales and marketing, revenue management, and asset management in both China and US. Before he joined Crescent in 2015, he served as VP of Hotel Finance in Interstate China to expand and build up the third-party management operation in China. Prior to that, he worked for Thayer Lodging Group as regional Director of Finance. He graduated from Shanghai Jiao Tong University with B.S degree in EE in 1986 and later graduated from the Hotel School in Cornell University with Master's degree in hospitality management in 2011.

His extensive operation and asset management background enables him to catch the needs of both the ownership and the property management sides to identify opportunities and develop actionable plans to achieve the desired goals for the owners. 

He lives in Denver Colorado with his family and enjoys the mile-high city's sunshine and outdoor activities. He loves soccer as a past college team player. Hiking in the Rockies is his favorite activity in the summer.

Todd joins Crescent with over 30 plus years of Technology background across numerous industries and markets. He has extensive hotel experience consulting with ownership entities across the industry and most recently extensively in the Las Vegas hotel, casino, and conference center market.

Jestina joined Crescent in 2013 and was promoted to Regional Director of Finance in 2015 where she has continued to demonstrate tremendous leadership, oversight and superior owner relationship. Prior to joining Crescent as a property Director of Finance, Jestina was with Davidson Hotels & Resorts for 23 years. We are tremendously excited to continue to see Jestina move up in our company.

Robbie has spent the last 22 years working in various capacities for Troon Golf at facilities all over the country. As a proven visionary and strategic leader, Robbie enjoys supporting his team and his facilities by providing them with all the tools necessary to reach their desired operational goals. Prior to joining Team Crescent, Robbie was the General Manager for Cimarron Hills Country Club.

As Vice President, Portfolio Technology. Shauna joins Crescent with over 25 plus years of Technology background across Hospitality, F&B, Finance, and Health Care. She has extensive hotel experience with management groups and ownership entities in Canada and the US most recently extensively in the West Coast properties. Shauna has been instrumental as a consultant in Crescent transitions and adding support to emergent property issues for the past three years across the entire Crescent portfolio of properties.

Chris brings over 30 years of hospitality experience with other management companies such as Renaissance, Aimbridge, Interstate, Kimpton, and most recently Aparium Hotels. He has worked with many of these companies helping to grow their portfolios by overseeing as many as 30 hotels at one point. 

Beth joined Crescent in 2008 and was promoted to Regional Director of Finance in 2011. Since then, Beth has demonstrated tremendous patience and diligence while working with a diverse group of hotels with varying complexity. She continues to demonstrate a superb skill for training and development and takes great pride in seeing her hotels perform. With more than 28 years of Hospitality Accounting experience, she continues to impress upon everyone her dedication to performance and success and we could not be more delighted to see her continue to excel in our ranks. 

Jeff is an experienced hospitality professional who has seen significant success while overseeing and managing hospitality venues. Jeff's most recent role was Vice President of Operations for Opal Hospitality, overseeing their diverse portfolio of full service, select service and boutique hotels. 

Jeff has a passion for food & beverage operations and has been able to leverage that with Opal's portfolio, participating in Marriott's Executive Excellence Program and various other leadership resources with Hilton and Hyatt. Prior to joining Opal, Jeff held the position of Regional Vice President of Operations and Sales for Hyatt Place/Hyatt House in Eastern US and Canada. 

With over 25 years of Finance experience, Ann joined Crescent in 2011 and was promoted to Regional Director of Finance in 2014. During her time with Crescent, Ann has worked with multiple ownership groups. She has always received very commendable feedback and excels in her owner relations. She also unselfishly demonstrates care and concern to make sure she is working well with her peers to improve the overall success of her team.

Jenniffer brings in 15 years of hospitality experience, with her latest role being Area Director of Revenue at HEI Hotels and Resorts, where she oversaw the Revenue strategies at three properties and improved RevPAR by 8.1% to previous year (2019 compared to 2018) and 3.9% to budget.
 
Now based in Texas, Jenniffer actually started her hospitality career in California, as a Front Desk Agent- Concierge, and managed to work her way up to Reservations Coordinator and, next, Revenue Manager. Her first Director of Revenue role was at the Sheraton Austin at The Capitol, an HEI hotel, where she improved RevPAR by 7.1% to budget and holding a 85.4% occupancy YTD. This performance lead to the nomination of the property for Outstanding Achievement in Revenue Management for HEI.
 
Jenniffer successfully helped with transitions and conversions, and holds multiple certifications in revenue management, e-commerce, and distribution from industry-leading organizations

Josh is a seasoned culinary and beverage professional with 20 years of industry experience, including an extensive background in managing high-end, multi-outlet properties. Prior to joining Team Crescent, Josh held the role of Corporate Executive Chef for Pacifica Hotels, leading restaurant operations and retail programming for 40 boutique and full-service hotel properties. 

Angie started with Crescent on 18 May 2020, during the height of the Global Pandemic in the position of Director of Payroll. She has held series of Payroll positions that grew her career and professionalism prior to joining Crescent in the hospitality and other markets. Angie has been an instrumental leader in Crescent Payroll producing each week's payroll, which current services over 8000 associates of Crescent Hotels & Resorts. Angie has also been a key leader in the success of Crescent through the COVID-19 crisis, as well as day-to-day payroll needs for Corporate and across the entire Crescent portfolio of properties.